Aims of the service
To provide a telephone helpline offering confidential emotional support to any individual, children, young adults and adults, and in particular those who are socially isolated, vulnerable, at risk and victims of any form of abuse.
To listen, support and respond to callers in need of emotional support.
To support callers in a non-directive way and empower and encourage callers to take control of their own lives and come to their own decisions.
To provide emotional support also by post and email.
To provide a telephone/email/postal befriending service to those people who are particularly isolated and vulnerable and who are in need of additional support.
To provide accurate information on other support groups, agencies and counsellors throughout the United Kingdom.
To produce information literature which can be forwarded to callers on specific issues.
To provide a high quality and reliable service to all users.
To provide continuous support, training and development for staff members/helpline workers.
To continuously assess and review the service provided and to be committed to providing any improvements necessary in the service.
To be committed to Equal Opportunities in all aspects of the service.
To encourage feedback in order to evaluate the service provided to callers.
19th February 2020
Momentum builds for law change following Bob Higgins child sexual abuse case
A campaign to include child sexual abuse among those “serious crimes” for which suspects can be retried gathered momentum on Monday with the backing of former footballers and a series of charities.
SupportLine's article in Anything Goes Lifestyle magazine:
Let's Talk About Grief
Grief is the natural response we get when we lose a loved one, someone we cared for and someone who meant something to us.
One Small Word – Surviving Childhood Abuse by Gloria F Eveleigh
Gloria released her novel which is based on her experiences of childhood sexual abuse in the hope it would help others. Gloria was invited to submit her novel to the Truth Project, part of the Independent Inquiry into Child Sexual Abuse. SupportLine was delighted to have been asked to write the foreword to this book, a copy of which can be bought on Amazon.
When you click on the Amazon banner on this site and buy products from Amazon.co.uk SupportLine will benefit from your purchase at no extra cost to you.
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