To provide a telephone helpline offering confidential emotional
support to any individual, children, young adults and adults, and
in particular those who are socially isolated, vulnerable, at risk
and victims of any form of abuse.
To listen, support and respond to callers in need of emotional
To support callers in a non-directive way and empower and encourage
callers to take control of their own lives and come to their own
To provide emotional support also by post and email.
To provide a telephone/email/postal befriending service to those
people who are particularly isolated and vulnerable and who are in
need of additional support.
To provide accurate information on other support groups, agencies
and counsellors throughout the United Kingdom.
To produce information literature which can be forwarded to callers
on specific issues.
To provide a high quality and reliable service to all users.
To provide continuous support, training and development for staff
To continuously assess and review the service provided and to
be committed to providing any improvements necessary in the service.
To be committed to Equal Opportunities in all aspects of the service.
To encourage feedback in order to evaluate the service provided