SupportLine is a confidential service. We do not use Caller Display Equipment and therefore have no way of tracing callers. There are, however, some circumstances where we would break confidentiality.
- When we feel a caller or someone a caller talks about is in life threatening danger and the caller has given their contact details to us.
- When we have the caller’s permission to speak to a third party.
- When we feel a caller is deliberately preventing us from carrying out our service.
- When a caller threatens volunteers/staff and it is felt their safety may be at risk.
- When we have a court order to divulge information.
- When we have bomb warnings or information about terrorism.
There may be occasions when a call may be listened into by another helpline support worker/staff member, to assist us in training new helpline support workers, to give support to the helpline support worker in particularly distressing calls and to monitor our service to ensure we are giving the best possible service to callers.
When we receive an email it is possible for the helpline support worker to see your email address which is confidential within the agency. We have no means of tracing you unless you give us your contact details (phone number/address).
19th February 2020
Momentum builds for law change following Bob Higgins child sexual abuse case
A campaign to include child sexual abuse among those “serious crimes” for which suspects can be retried gathered momentum on Monday with the backing of former footballers and a series of charities.
SupportLine's article in Anything Goes Lifestyle magazine:
Let's Talk About Grief
Grief is the natural response we get when we lose a loved one, someone we cared for and someone who meant something to us.
One Small Word – Surviving Childhood Abuse by Gloria F Eveleigh
Gloria released her novel which is based on her experiences of childhood sexual abuse in the hope it would help others. Gloria was invited to submit her novel to the Truth Project, part of the Independent Inquiry into Child Sexual Abuse. SupportLine was delighted to have been asked to write the foreword to this book, a copy of which can be bought on Amazon.
When you click on the Amazon banner on this site and buy products from Amazon.co.uk SupportLine will benefit from your purchase at no extra cost to you.
Please support our Charity Auctions